General Data Protection Regulation on Download DE | EN
maxon data protection information
Last update in December 2023
We appreciate your interest in maxon and your visit to a website of the maxon Group and/or one of its subsidiaries. The protection of your privacy is very important to us. Below we provide you with detailed information about the handling of your data.
1 maxon respects your privacy
Protecting your privacy when processing personal data and ensuring the security of all business data are key concerns at maxon and are duly reflected in our business processes. Personal data which are gathered when you visit our online offering are kept confidential, in full compliance with relevant legislation.
Data protection and information security are important elements of maxon corporate policy.
maxon handles personal data in accordance with applicable data protection laws. This Privacy Policy explains how we collect and process personal data when you visit this or other maxon Group websites, use our products or services or interact with us otherwise.
In this Privacy Policy, the term “personal data” refers to any information relating to an identified or identifiable natural person.
2 How to reach us
If you have any questions or suggestions regarding this Privacy Policy, your personal data, or data security at maxon, please contact us at:
maxon international ag
Data Protection Officer
Brünigstrasse 220
6072 Sachseln
Switzerland
Phone: +41 (0)41 666 15 00
E-Mail: privacy@maxongroup.com
The address of our data protection representative pursuant to Art. 27 GDPR is:
maxon motor hungary kft
Data Protection Coordinator
Tartu u. 4.
8200 Veszprém
Hungary
Phone: + 36 88 886 000
E-Mail: privacy27@maxongroup.com
3 Purpose of these web pages and this Privacy Policy
The web pages provide general information about maxon, its products, solutions, services and career opportunities. You can also apply for a job at maxon via the maxon jobs portal. Additionally, there is an online shop selling maxon products.
Some of the web pages include special forms for requesting further information about maxon’s products and services.
This Privacy Policy is not necessarily a complete description of the data processing we perform. Therefore, other privacy policies (or GTC or similar documents) may apply in certain circumstances.
4 How we gather, process and use personal data
Basic principles
'Personal data' means any information relating to an identified or identifiable natural person, e.g. name, address, telephone number or e-mail address reflecting a person’s identity.
We only gather, process and use personal data (including IP address) if this is necessary for contractual performance or pre-contractual activities, if you have given us your consent (e.g. during registration), or if we have a legitimate interest in processing.
Categories of data processed
- Contact details such as name, company, telephone number, e-mail addresses, address
- Communication data such as your IP address, the MAC addresses of the devices used such as smartphones or computers, device and settings information
- Other personal data such as credit card data, bank details and data regarding your professional career
5 Purpose of processing; legal basis
We (and, if applicable, other companies from the maxon Group, see Section 8) and service providers engaged by us may process your personal data for the following purposes:
Purpose | Personal data: categories | Recipients of personal data: categories | Legal basis |
When you subscribe to a newsletter The personal data we collect allows us to send you newsletters, to keep you informed about our products and services. | Title, first and last name, company name, address, e-mail address, telephone number | maxon Group joint data controllers External service providers (commissioned data processing) | We process your personal data if you give consent to receive our newsletters. The processing of your personal data is lawful, as this information is required in order to be able to send you our newsletters. You may unsubscribe from this service at any time. |
When you send a contact request The personal data we collect enables us to process your specific request and send you our response to it | Salutation, first and last name, academic title, company name, address, country, e-mail address, telephone number, type of request | maxon Group joint data controllers | The processing of your personal data is lawful as this information is necessary to process your request at your request and to provide an appropriate response and it is in our legitimate interest to process the request through the most appropriate company within the maxon Group. |
When you create an account on our web pages The personal data that we collect and process enables us to create and operate an account for you on our web pages. | Title, first and last name, academic title, company name, address, country, e-mail address, telephone number | maxon Group joint data controllers | The processing of your personal data is lawful, as this information is required so that we can operate and maintain your account based on your request; furthermore, we have a legitimate interest in processing your request via the most appropriate company within the maxon Group. You can close your account at any time. |
When you apply for a position Your personal data is stored, analysed, processed or forwarded internally but solely in connection with your application. It is only available to employees of the Human Resources department and the persons at maxon who are responsible for the hiring decision. Your data is never shared with people outside maxon or used for other purposes. The data may be used for statistical purposes (e.g. reporting). However, it cannot be associated with any individual person. If you accept a position at maxon, your personal data (or, if applicable, an excerpt of it) is added to your personnel file. If you have applied and your application has been rejected, your data will be stored for six (6) months following the end of the application process, after which it will be anonymised (profile and application). After another 12 months, your data will be completely deleted. You will not receive any notice of this deletion | Title, first and last name, date of birth, academic title, address, nationality, e-mail address, telephone number, your written application, CV and certificates/reference letters, account details | maxon Group joint data controllers External service providers (commissioned data processing) | We process your data when an employment contract is initiated or drawn up. This is based on the various steps required when drawing up an employment contract. |
When you register for the JobAbo The personal data we collect enables us to contact you as soon as you find a position of interest to you within the maxon Group. If you have ordered our JobAbo, no data apart from your e-mail address is stored. The requested job descriptions are delivered to the e-mail address provided. | E-mail address | maxon Group joint data controllers External service providers (commissioned data processing) | We process your personal data based on your consent. This information is required in order to process your request and to provide an appropriate response. |
When your profile is added to a maxon talent pool If you have applied for a position but we cannot offer you a suitable one at this time, your application can be added to a talent pool. In this case, you will receive a message requesting you to grant us your consent to continue storing your data. If you do not consent to this, we will continue to handle your data as described above. If you have consented but are no longer interested, you can delete your data (profile and application) on your own anytime. If your application is added to a talent pool, the data will continue to be stored for 12 months and then deleted. | Title, first and last name, date of birth, academic title, address, nationality, e-mail address, telephone number, your written application, CV and certificates/reference letters, account details | maxon Group joint data controllers External service providers (commissioned data processing) | We process your personal data based on your consent. This information is required in order to process your request and to provide an appropriate response. |
If you send us an unsolicited application. If you are not hired after an unsolicited application, then within 12 months of receiving your application, we will ask you to confirm or update your data. If you fail to do this, your data will be deleted automatically. | Title, first and last name, date of birth, academic title, address, nationality, e-mail address, telephone number, your written application, CV and certificates/reference letters | maxon Group joint data controllers External service providers (commissioned data processing) | We process your personal data based on your consent. This information is required in order to process your request and to provide an appropriate response. |
If you take part in customer surveys The personal data we collect enables us to receive your feedback on our products and services, to evaluate, analyze and improve them and to train our employees. | Title, first and last name, company name, address, e-mail address, telephone number, your feedback on our products and services | maxon Group joint data controllers External service providers (commissioned data processing) | The processing of your personal data is lawful and serves our legitimate interests, as this information is necessary to manage our business relationship and improve our products and services and it is in our legitimate interest to process your feedback through the most appropriate company within the maxon Group. |
If we use your personal information for marketing purposes The personal data that we collect or process enables us to send you offers on our products and services and information on related activities (e.g. event invitations) by telephone, e-mail or in any other form | Title, first and last name, company name, function, location address, e-mail address, telephone number, any other data required for marketing purposes | maxon Group joint data controllers External service providers (commissioned data processing) | The processing of your personal data is lawful, as this information is required so that we can provide you with offers on our products; in that regard we have a legitimate interest in conducting business and maintaining customer relations; we also have a legitimate interest in processing your feedback, via the most appropriate company within the maxon Group. |
If you order products via the online shop The personal data that we collect or process enables us to satisfactorily process your order when you order our products or services. | Title, first and last name, date of birth, academic title, address, country, e-mail address, credit card data, bank details | maxon Group joint data controllers | The processing of your personal data is lawful and enables contractual performance. In addition, we have a legitimate interest in processing, as the information is required so that we can maintain a business relationship with you and manage the customer relationship via the most suitable company within the maxon Group. |
6 Log files
Each time you use the internet, certain information is automatically transmitted by your internet browser and stored by us in so-called log files.
Log files are stored by us for the purpose of identifying faults and for security reasons (e.g. to investigate attempted attacks) as long as necessary for the specified purposes, and then deleted or anonymised. Log files which must be stored for a further period for evidentiary purposes are not deleted until the incident in question has been definitively resolved, and in individual cases may be passed on to investigative authorities. We have a legitimate interest in storing log files, to ensure that our web pages function smoothly without disruption.
In particular, the following information is stored in the log files:
- IP address (Internet Protocol address) of the end device from which the online service is accessed;
- Internet address of the website from which the online offer was accessed (so-called origin or referrer URL);
- Name of the service provider used to access the online offer;
- Name of the retrieved files or information;
- Date and time and duration of the retrieval;
- amount of data transferred;
- Operating system and information on the Internet browser used, including installed add-ons (e.g. for Flash Player);
- http status code (e.g. "request successful" or "requested file not found").
7 User analysis
Analysis tools (e.g. etracker) are used on maxon's websites and online store. The information collected about the use of the websites is stored on the tool provider's servers.
With the help of the analysis tools, we are able to collect and analyze data about the use of our websites / online store by website visitors. This enables us to find out when and from which region which page views were made.
Other data that is collected includes, for example, the file names of the files accessed, the browsers used, the functions used and the time spent on the website.
The maxon Group has a legitimate interest in the anonymized analysis of user behavior in order to optimize both its website and its advertising. If prior consent was requested when visiting our websites (e.g. consent to the storage of cookies), processing is based on your consent, which you can revoke at any time for the future.
Detailed information on the analysis tools used can be found in the maxon Cookie Policy.
8 Forwarding of data
Disclosure of data to other controllers
We will only transfer your personal data to other data controllers if this is necessary for the performance of the contract, if we or the third party have an overriding legitimate interest in the transfer or if you have given your consent. Details on the legal bases and the recipients or categories of recipients can be found in section 5 "Processing purposes and legal bases".
If the possible data recipients are "maxon Group joint data controllers", this data may be passed on within the maxon Group in order to provide you with optimal support and advice from the maxon Group and thus significantly improve customer contact. The transfer within the maxon Group thus benefits both you and us and, as mentioned in section 5, is based, among other things, on our legitimate interest in providing our current and future customers with the best possible customer contact.
In addition, data may be transferred to other controllers if we are obliged to do so by law or by enforceable official or court order.
Service providers (general)
We commission external service providers with tasks such as marketing services, HR services, programming, data hosting and hotline services. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and protection of the data they store. All service providers are obliged by us to maintain confidentiality and to comply with legal requirements. Service providers may also be other companies in the maxon Group.
Transfer to recipients outside the EEA
We may also transfer personal data to recipients based outside the EEA in so-called third countries. In this case, we ensure that the recipient either has an appropriate level of data protection by means of appropriate contractual agreements or, if necessary, that you have given your consent to the transfer.
9 Duration of storage; retention periods
We generally store your data for as long as this is necessary to provide our online offer and the associated services or as long as we have a legitimate interest in further storage (e.g. we may still have a legitimate interest in postal marketing even after fulfillment of a contract). We then delete your personal data, with the exception of data that we must continue to store in order to fulfill legal obligations (e.g. we are obliged to retain documents such as contracts and invoices for a certain period of time due to retention periods under tax and commercial law).
10 Use of cookies
What is a cookie?
Cookies are small information files that are stored on your computer or mobile device by websites you visit or the web browser. Cookies (hereinafter collectively referred to as "cookies") are often used to operate websites or to operate them more efficiently and to transmit information to the operators of the website.
Our use of cookies
Our websites use cookies, pixel tags and other means of identification and local storage to distinguish you from other users of our website and from websites in our network. This helps us to make your visit to our website and the websites in our network more pleasant and allows us to improve our websites and services.
You can find more information about the cookies we use on our pages in our Cookie Policy.
11 Social plugins
We use so-called social plugins from various social networks in our online offering; these are described individually in this section.
When using the plugins, your internet browser establishes a direct connection to the servers of the respective social network. As a result, the respective provider receives the information that your Internet browser has accessed the corresponding page of our online offering, even if you do not have a user account with the provider or are not currently logged into it. Log files (including the IP address) are transmitted directly from your Internet browser to a server of the respective provider and may be stored there. The provider or its server may be located outside the EU or the EEA (e.g. in the USA).
The plugins are independent extensions of the social network providers. We therefore have no influence on the scope of the data collected and stored by the social network providers via the plugins.
The purpose and scope of the collection, further processing and use of the data by the social network as well as your rights in this regard and setting options to protect your privacy can be found in the data protection information of the respective social network.
If you do not want the social network providers to receive data about this online offering and possibly store or use it, you should not use the respective plugins. If you also have user accounts with these social networks and are logged in, the social network may be able to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your user accounts.
Social plugins with 2-click solution (double opt)
With the so-called 2-click solution (Double-Opt), we protect you from having your visit to our websites recorded and evaluated by social network providers by default. When you visit a page on our website that contains such plugins, they are initially deactivated. The plugins are only activated when you click on the button provided.
Plugins from Facebook and Instagram
Facebook and Instagram are operated at www.facebook.com by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA, and at www.facebook.de by Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, Dublin 2, Ireland ("Facebook"). An overview of the Facebook plugins and their appearance can be found here: https://developers.facebook.com/docs/plugins/?locale=de_DE;
Information on data protection at Facebook can be found here: http://www.facebook.com/policy.
Plugins from X
X (formerly Twitter) is operated by X Inc, 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("X"). An overview of X's plugins and their appearance can be found here: https://developer.twitter.com/; information on data protection at X can be found here: https://twitter.com/de/privacy.
Plugins from LinkedIn
LinkedIn is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA ("LinkedIn"). An overview of the LinkedIn plugins and their appearance can be found here: https://developer.linkedin.com/plugins; information on data protection at LinkedIn can be found here: https://www.linkedin.com/legal/privacy-policy.
12 YouTube
Our websites use functions of the video platform YouTube, which is operated by YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066, USA ("YouTube"). YouTube is a platform that enables the playback of audio and video files.
When you call up a corresponding page of our website, the embedded YouTube player establishes a connection to YouTube so that the video or audio file can be transmitted and played back. In the process, data is also transferred to YouTube as the controller. We are not responsible for the processing of this data by YouTube.
Further information on the scope and purpose of the data collected, the further processing and use of the data by YouTube, your rights and the data protection options you can select can be found in YouTube's data protection notice.
13 External links
Our online offering may contain links to third-party websites of providers not affiliated with us. After clicking on the link, we no longer have any influence on the collection, processing and use of any personal data transmitted to the third party by clicking on the link (such as the IP address or the URL of the page on which the link is located), as the behavior of third parties is naturally beyond our control. We assume no responsibility for the processing of such personal data by third parties.
14 Security
Our employees and the service companies commissioned by us are obliged to maintain confidentiality and to comply with the provisions of the applicable data protection laws.
We take all necessary technical and organizational measures to ensure an appropriate level of protection and to protect your data managed by us, in particular against the risks of accidental or unlawful destruction, manipulation, loss, alteration or unauthorized disclosure or access. Our security measures are constantly being improved in line with technological developments.
15 Rights of users
Please use the information in section 2 "How to contact us" to assert your rights. Please ensure that we are able to clearly identify you.
Right to information and disclosure
You have the right to receive information from us about the processing of your data. To this end, you can assert a right to information in relation to the personal data that we process about you.
Right of correction and deletion
You can demand that we correct incorrect data. If the legal requirements are met, you can request the completion or deletion of your data.
This does not apply to data that is required for billing and accounting purposes or is subject to statutory retention obligations. However, if access to such data is not required, its processing will be restricted (see below).
Restriction of processing
If the legal requirements are met, you can demand that we restrict the processing of your data.
Data portability
Insofar as the legal requirements are met, you can request to receive data that you have provided to us in a structured, commonly used and machine-readable format or - if technically feasible - that the data be transmitted to a third party.
Right of objection
Objection to direct marketing
You can also object to the processing of your personal data for advertising purposes at any time ("advertising objection"). Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data as part of an ongoing campaign.
Objection to data processing on the legal basis of "legitimate interest"
You also have the right to object to data processing by us at any time, insofar as this is based on the legal basis of "legitimate interest". We will then cease processing your data unless we can demonstrate compelling legitimate grounds for further processing which override your rights in accordance with the statutory provisions.
Revocation of consent
If you have given us your consent to process your data, you can revoke this at any time with effect for the future. The legality of the processing of your data up to the time of revocation remains unaffected by this.
Right to lodge a complaint with the supervisory authority
You may have the right to lodge a complaint with the supervisory authority responsible for you, in particular with the data protection authority responsible for your place of residence.
16 Amendment of the data protection information
We reserve the right to modify this privacy policy at any time at our discretion. We recommend that you visit this page regularly to keep yourself informed of any changes.
